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Caller ID Setup

With the Caller ID integration, your customer's number is recognized automatically on an incoming call; if they are a registered customer, their name and previous orders open on screen. Taking delivery orders gets faster.

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Setup Steps

1. Connect the Caller ID Device

Connect your Caller ID device, compatible with the phone line, to the computer/network device at your business.
Verify that the device can read the number information from the line.

2. Define It in the RoxPos Panel

In the admin panel, go to Settings > Integration.
Select the Caller ID integration, enter the device/port details and save.

3. Test and Use

Make a test call and verify that the incoming number appears on screen.
Check that the name and past orders open for registered customers.

Why Use It?

The customer is recognized automatically on an incoming call, and the address and order history open quickly.
The time to take a delivery order is reduced.
The customer experience becomes more personal.

Frequently Asked Questions

Which device is required for Caller ID?

A Caller ID device compatible with your phone line is enough. Our support team will guide you on setup and compatibility.

What happens with unregistered numbers?

The number appears on screen; if you wish, you can create a new customer record with a single tap.

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