RoxPos | Hugin Integration Setup

Setup Steps

1. Prepare the Hugin Device

Have your Hugin device's connection and terminal/serial details ready.
Make sure the device is connected to your business's local network and up to date.
Contact the RoxPos support team to start the activation suitable for your device model.

2. Define It in the RoxPos Panel

In the admin panel, go to Settings > Integration > POS Integration.
Select Hugin as the provider and enter the device/terminal details.
Save the definition; the device is assigned to the relevant branch.

3. Test and Go Live

Send a payment through a test check to verify communication with the device.
Check that the receipt/document printout and the collection record are reflected correctly in the panel.
If there is an issue, our support team provides remote guidance.

Why Use It?

Payment and collection are taken through the Hugin device and posted to the check automatically.
Receipt/document processes run integrated with the operation.
Collection records are reflected correctly in the reports.
PC Link (local network) — the register connects to the device over the same network; RoxPos drives the document and the payment step by step. The fastest path; the payment type is chosen at send time (required).
Cloud Link — the device pulls orders from the RoxPos cloud itself; no network setup, several tables wait in the device's list and the cashier picks the payment type on the device.
Fiscal document line by line — products, VAT rates, department and discount go to the document per line; an e-Invoice/e-Archive customer can be attached to the document.
Split and multi-payment — card + cash + meal card on the same document; the payments reported by the device are posted to the check separately.

Frequently Asked Questions

What is the difference between PC Link and Cloud Link?

With PC Link the register (the print agent in the web panel, the phone in the mobile app) connects to the device over the local network; because RoxPos drives the document and the payment, the payment type is chosen at send time and collection starts immediately. With Cloud Link the device pulls the order list from the RoxPos cloud itself; being on the same network is not required, several tables wait in the list, the cashier picks the payment type on the device and the result is reported back to RoxPos automatically.

Which one should I choose?

If the register and the device are on the same local network and you want the fastest collection, PC Link; if the register is elsewhere, you want no network setup, and you will queue several tables and collect on the device, Cloud Link. The connection type is chosen in Settings > POS Integration; the TSM Gateway option is being prepared on Hugin's side.

Is the payment type chosen on the device or in RoxPos?

With PC Link it is chosen in RoxPos and is required; it must be a type linked to the fiscal device. With Cloud Link the order goes without a type, the cashier picks it on the device, and at closing the type taken by the device is written to RoxPos.

How are discount and VAT sent in the document?

Items are sent line by line with their VAT rates (0%, 1%, 10%, 20%); a check discount is distributed proportionally across the lines, so the VAT breakdown matches the document exactly for meal-card payments. Complimentary and zero-amount items are not included in the document.

Is an additional device required for the Hugin integration?

Your existing Hugin device is enough. RoxPos runs in the cloud; the activation steps are completed together with our support team.

Are collections reflected in the reports?

Yes. Payment and collection records are reflected in the reports by channel; you see turnover and payment breakdown from a single panel.

Can I use it in multiple branches?

Yes. You can define a separate device for each branch, manage all branches from a single account and get comparative reports.