This is a courtesy translation. The Turkish version is legally binding.

Account and Data Deletion

This page explains how users of the RoxPos mobile app (RoxPos / RoxPos Mobile Pro on Google Play and the App Store) and the RoxPos web panel can request deletion of their account and associated data.

1. How to request deletion

1. Send an email with the subject "Account deletion request" to info@roxpos.com from the email address registered to your account.
2. In your email, state your business name and which account you want deleted (the entire business account or only your own user account).
3. Only the account owner can request deletion of the entire business account. We may contact you to verify your identity.
4. Once your request is verified, your account and the data listed below are deleted within 30 days at the latest, and we confirm this by email.

2. Data that is deleted

• Account and sign-in details (name, email, phone, password)
• Business users, menu, products and product images, tables and settings
• Customer records (name, phone, address)
• Device notification identifiers and app preferences
• The payment provider connection (Stripe, SumUp) is removed; your account with the provider is subject to that provider's own terms.

3. Data that is retained and for how long

• Sales, payment, refund and invoice records are kept for the period required by law (10 years in Türkiye, 6 years in Ireland); they are not used for any other purpose during this time and are deleted when the period ends.
• Data in backup copies is deleted as part of the regular backup cycle.
• Aggregated statistics that cannot identify you (e.g. app usage counts) may be retained.

4. Contact

For questions, email info@roxpos.com or use the contact details below.